38. Jeff Williams - America's Car-Mart - Catering to Your Customer

Written by Robert Wagner, CPA, Advisory Partner | Dec 21, 2020 1:00:31 PM

Jeff Williams is the CEO of America’s Car-Mart, a publicly-held company based in Bentonville, Arkansas. Car-Mart is focused exclusively on the integrated auto-sales and finance segment of the used car market. He started his career in the accounting field with initial stints at Arthur Andersen in Tulsa and Coopers & Lybrand in Dallas.

Prior to joining America’s Car-Mart, Jeff was the CFO at WinCo, LLC, a distributor of animal health products. Jeff joined Car-Mart in 2005 as their CFO. He became President in 2016 and has been CEO since January of 2018.

In this episode, Jeff shares how America’s Car-Mart caters to the credit-challenged customer, why employees with working experience in a traditional dealership tend to struggle when working at Car-Mart, how certain trends and disruptions over the years have affected Car-Mart’s “small-town” approach to business, and his experience as CEO thus far.

This episode is now on Apple Podcasts, Google Play, Spotify, Stitcher, or wherever you listen to podcasts. You can also listen via the podcast player embedded above.

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